Customer Testimonials
I would like to thank Tim Eads and the Mgr Steve in the Service department. Had my car in for an oil consumption test and oil change. Steve and the service guys did a wonderful job with my oil change and told me to come back to have oil consumption checked in thousand miles. Everyone very friendly and professional. That’s what I remembered when I purchased my 1st Kia, so I’ll be returning to this location.
I have experienced excellence in workmanship every time I visit Kia of Dayton. They are swift and efficient in what they do. Thanks again!
Do not pay cash for your vehicle. They really want you to use their financial resources. They will use the sale tactics that someone else is already approved with their financial assistance and they get kickbacks from them. The internet price that says what you pay is not the final price. They add more than what’s listed on the internet. Be sure to check the dipstick if they say they change the oil. In this case they just put a sticker on it and never change the oil or filter. On the way home, the ac quit working. I ... Read More DealerRater - May 22, 2026
Fantastic shop! Will continue to do service with them. Always smiling staff and fast service.
Always helpful easy to work with to make an appointment Clean area to wait in while car is being serviced
Love coming here. Very friendly staff. Wasn’t pressured to do unnecessary repairs or service
I’ve gone to the same dealership for years, and I’ve never been disappointed.
The Kia dealership were the best. They offered a test drive. I didn’t have to ask for one. The sales rep was very polite and respectful. Answered all my questions
I went in to get an oil change on a 2022 Kia Rio and everything was done on time with no problems, much appreciated! Mike
Dave J greeted me and explained amount of time and cost for the repairs. Also let me know when the car was ready. Unfortunately, the information I gave to the office in KY when I scheduled the service did not bother to let the service department know the information. Fortunately, Dave made it all work out. Thanks Larry
Service center was a waste of time after waiting two weeks for an appointment. They were aware of why the vehicle was coming in and were not prepared with the necessary part.
Service with a smile. Everyone at the dealership is very friendly, helpful and there to answer all my questions.
On a scale of 1-10 I give Kia of Dayton a 15. Ernest, our sales rep, went above and beyond to explain the process and the car and Gabe, who processed the paperwork, made it painless and quick. Both were very helpful and I appreciated it--I would give them both a bonus if I could. The dealership is very pleasant and convenient for me. I love my Kia and recommend this dealership highly and look forward to a long relationship with them maintaining my K5.
This dealership always quick to attend to service issues and get my car in and out in a timely manner. Does not pressure you into getting extras.
This dealership knowingly sold us a used car with a bad transmission, when confronted about it the general manager’s response was “welcome to the used car market”. Agreed to take car back after we threatened a lawyer. Buyer beware.
The employees are very professional and kind. The changed my oil and updated my milage.
Very quick and very professional. Very thorough. Always makes sure you leave satisfied. From purchasing your car to the service.
Went in for check engine light, still under warranty. Diagnosed and fixed catalytic converter issue. In and out within two hours. Fast and friendly. Very satisfied!
Quick maintenance service department with my car ready earlier than I expected and timely updates to my phone
What a terrible experience. They agreed to a deal on a Wednesday, had me confirm a pickup date with an appointment for following Monday and explained they would send instructions to complete the bank transfer for the down payment. After several days of stalling and wasting my time they messaged me at close on Sunday of the same week to say they sold the vehicle to someone else even though we had a deal. No call or follow up, ghosted. Super shady bunch over there from the online sales crew to the sales manager. What a waste of time. Avoid ... Read More DealerRater - Oct 20, 2025
Service department is terrible. Held my car for 4 days despite doing nothing for 3. Didn't contact me and was unreachable. Communication and time management are severely lacking in the service managers
Always friendly and keeps you updated on how the service of your car is going.
I scheduled an oil change and tire rotation....the scheduling process was easy and they got me in an out in under an hour
Brought my vehicle in for its first oil change. I arrived about 5 minutes before they opened, but Devin immediately opened the door as I pulled up and started taking my information. He took some time to get to know me and how well I was liking the Sportage Hybrid. He said the oil change would take about 45 minutes, but only took about 35 minutes. Devin briefly reviewed the service, gave me a free car wash pass and explained how to use. Service was quick and professional.
Thank you so very much for your professionalism and patience. Excellent job on my car and great customer service.
They are precessional and were super quick with my service! They did extra to make sure I didn’t need anything else!
My daughter bought her first car. This deal was great and the people so kind. Preston Day did a great job!
Very professional and kind. They did a wonderful job of performing routine maintenance and i always feel safer after coming in for a checkup
Kia has treated me extremely great. I have no complaints with my GT, I feel I made the best decision with Kia.
Excellent service didn't have to wait long for them to do my recall your service team was excellent actually the whole staff was fantastic.
Over 2 hour wait for a SCHEDULED appointment for service. Has been a bad service experience since we bought. Our first oil change they left the drain plug out and we drove all the way home not realizing we left a trail of oil all the way. Engine died at 100k miles after religiously doing only Full synthetic from the start. Either extra wear from the initial oil change or just a crappy manufacturer, you be the judge.
Though I liked the ride and handling of my 2022 Buick Envision with under 24,000 miles, I passed a Sorento on the road and really liked the way it looked. So, decided I would just drop by dealership to investigate.......thus, I now drive a beautiful Midnight Lake Blue Sorento! I sacrificed my Envision heated steering wheel for a Sorento panoramic roof.... which was a must if I was to trade.
In looking at options at dealership, salesman informed me that Sorento with less than 500 miles had only been used by dealership to transport customers when their vehicles were in for service, ... Read More DealerRater - Jul 7, 2025
Kia of Dayton did a great job, fast service. Waiting area is nice and clean,
Kia of Dayton did a great job and were fast and efficient in completing the work on my vehicle. Nadia
Called Kia Huber Heights to setup a time to come and test drive a couple different models and the employee "Alex" and mentioned we were just starting to look for a vehicle and didn't know when we would be buying. Alex said he totally understood and in the same breath hung up the phone. This is unacceptable in any service industry. We will spread the word about this dealership in hopes they take there business to a place that treats customers better. Good luck to any employer that allows employees to treat customers this way.
Great Service team...fast and detailed. We were kept informed during the entire service process.
Fasr service very nice clean waiting area and no trying to sell me extra services i didnt need.
Always helpful and considerate. Will answer any questions. Advisers and techs are knowledgeable and will help.
We have a had a great experience from the start of everything. We would buy again
Will the salesmen was great to work with and really went above and beyond to help me find the perfect car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
Joel the sales manager was also a please to work with and very knowledgeable about the financing process. He also went above and beyond to help get me the best deal the fit my budget.
They were both very patient and understanding during the process of making such ... Read More DealerRater - Apr 24, 2025
The sales person Ernest was the best. He helped me to make the purchase a memorable experience. On top of it the person took care of the financing part was also awesome. I will recommend this dealership to anyone.
You guys did a great job. I was in an out in less then an hour. Nate at the front desk was amazing. I couldn't ask for better service. Thank you.
Had my oil changed and ready within 15 of checking in. Very impressed with the service
This service department is prompt, professional and friendly. I had a good experience with them.
I worked with Jim, and although I pretty much knew what I was there for, he made it easy. He was never pushy, took his time, and allowed me to take mine. Although the condition of me buying the car was the windows were supposed to get tinted and it didn't pan out, Jim was a pleasure to work with. I'd def recommend him.
The service was fast and considerate. My tires were checked and a nail was found in one. The tire was ordered and air was put in my tire. I had my oil changed and the inside dash of my car was wiped down. Very friendly service and enjoyable place to spend time waiting on my car to be serviced.
Great customer service, everyone was professional and courteous. Will definitely be back and recommend to friends and family.
They are friendly and willing to help you with getting you in a vehicle. Would go back!
My kia soul has been a good car, Thank you to the service department for always going Above and beyond, I trust kia for great repairs and keeping me safe,all your staff and employees are so wonderful, caring and smiles, Thank you kia!
Kia of Dayton service department is quick at diagnostics, clearly communicates, and ensures everything is top notch! Everything was covered under warranty with no hassle.
Tom A.is accommodating and professional. The car is not that great but am happy with each time it’s been serviced
They were very prompt in their response to set appt. They were very professional and kind in working with me. It was my first time there! Overall excellent service!
Outstanding, prompt, no waiting, and I was kept advised during my wait in the clean waiting room that had WiFi, TV and comfortable chairs.
Shawn went above and beyond to find the exact color Kia that I wanted. I traveled from another state and had a very smooth experience with my vehicle purchase.
Had a very nice salesman, (Will Chinn). Worked really well with us. Traded my K5 for a new K4. Finance manager, Gabe Brown was easy to work with as well. Nice experience!!
I went to the dealership to just look at cars with the wife, ended up buying but I had a time limit because we had plans! All the salesmen came together to not only get me a great deal but also met my time frame! Great group of salesmen and finance group.
For the last 15 years my wife and I have purchased all our vehicles from this dealership. We have been extremely satisfied with the maintenance our cars received. Al is like family to us and is the main we keep coming back. Each car we have purchased has brought a step up in our satisfaction level. We have used several salesperson and have nailed the best in the dealership. I appreciate the professional maintenance our car receives to include our 2025 Sportage. I'm happy, my wife is extremely satisfied. What more is there?
They did an excellent job or very patient explained everything to me at this point I have absolutely no complaint I'm getting to learn to like the vehicle lol
Great people! Very good experience! No pushy like other dealerships! Let us decide on which vehicle was right for us! Highly recommend
They were ready for me when i arrived for my appointment. Oil change was done in just under an hour, just as promised.
Very pleased with the service I received at Kia of Dayton. Nate was extremely helpful and made sure I was all set to be able to drive safely and prepared me for my next service appointment. He also gave me a free car wash!
Great job! He was happy to listen to any concerns. In the end made for a pleasant experience.
We recently bought a new Kia Telluride from Dayton Kia. The staff was friendly and really efficient. Such a great experience
Service was excellent !! Fast and efficient and scheduling was so easy too. Definitely would recommend it
Great service. Affordable prices. Efficient and Friendly staff. Able to s5ervice my vehicle in a timely fashion and offer a nice waiting area complete with complimentary beverages, free wifi, television and snacks
Kia of Dayton made me feel like family. Will was the best. He found the car I wanted and made my least favorite purchase (a Car), smooth and painless. Gabe made the financing part successful. I love my car. Kia Niro, Great mileage and it is a very smart car. I am still learning all the unique bells and whistles.
Kia of Dayton was not pushy and was accommodating of my needs. A good place to look for a car if you don’t want to be uncomfortable!
Service was great and on time. People were curtious and very help. In and out in no time.
Nice place with great people to help with every aspect when getting a new car.
Service is great. They were able to get me in early and on my way.
De'Andre and Gabe were great to work with. Made the purchase easy. Very happy that I chose to purchase from Kia of Dayton.
Please with getting my oil change here and they even give a free car wash with services.
This dealership was very easy to get to. The salesperson was very knowledgeable about the Kia Sportage we were looking for.
We had a wonderful experience at kia of dayton. 10/10 would recommend to friends and family.
They were very helpful nice caring and really went the distance to help with my car!
Very respectful and knowledgeable about our vehicle,and the service representative was very helpful. Thanks
The employees at Kia Huber Heights were amazing. They listened to all our concerns and never made us feel bad for adding requests to our initial call. When they found out our vehicle was being given to our son in the military who was taken advantage of by a car dealership where he is stationed, they went above and beyond our requests to make sure the car was going to be reliable and dependable for a long time.
We are extremely pleased with the service we received and wouldn't hesitate to use them again. The peace of mind alone ... Read More DealerRater - Aug 7, 2024
We had a great experience, starting with the phone call to inquire about a vehicle. When we arrived Diandre had the car pulled around waiting for us! Everyone at the dealership was very friendly, upbeat, and outgoing!
Great experience. Will was amazing as was all the staff. Would definitely recommend to anyone.
Service as promised. Work began as soon as the paperwork was complete Work completed in the timeframe promised
Big improvement in service department since my last visit, when i swore I'd never go back. Tom in service was absolutely wonderful to work with. Prompt. Knowledgeable. Caring. What good service used to be all about!!!
Very prompt, professional, friendly. I was early to my appointment, and they checked me in and had the time, so started to work on it. Was back on the road 15 minutes after my original appointment.
Everyone was extremely helpful and made us feel welcomed. Will Chinn went above and beyond to make sure we were satisfied with our purchase.
MADE ME FEEL WELCOME, WAITE ON MY CAR TO BE SERVICE FOR RECALLS. MANAGER DROVE ME TO SHOPPING CENTER AND PICKED ME UP WHEN MY CASR WAS READY. SUPER SERVICE
Always helpful and efficient! Thankful for their feedback and ability to answer any questions I have.
If you’re looking to buy a new Kia or get your Kia serviced, Kia of Dayton is the perfect choice. Sales team, customer service, and the service department are excellent. The process is smooth and easy. The service department not only does a great job but gets your vehicle done in a timely manner!
Will Chinn in the sales department was super helpful and knowledgeable. I would definitely buy a car from him again!
Sam and Gabe made our experience wonderful at Kia of Dayton! They were low-key with no pressure throughout the entire buying experience. We truly appreciate their knowledge and professionalism.
DeAndre was amazing! He made the purchase experience worth it.
Great experience getting service on my K5, on time and no surprises, thanks!
They are very friendly and took the time to explain the finance and options for the car.
My lease was up and I had to get something new ASAP. I stopped by Kia of Dayton on a Sunday and was warmly greeted by Scott. He found me exactly what I wanted and made the whole process so easy! He was so much fun to work with and continues to make sure that I am completely satisfied with my new car. The service department here is also wonderful to work with. We are a Kia family and Kia of Dayton is by far the best!
Always fun friendly service when I stop in for my recommended service on my 2021 Forte GT line. I’m out of town from the service center so I also appreciate the timely job they do for the task at hand.
This location is always run very well. I know how these surveys work. Unless perfect scores are given it’s looked at negatively at the corporate level. A “B” is a good score on a report card but if I was to score an 8 out of 10, or a good instead of great, it’s looked at negatively. Employees and managers are human so NOTHING and NO SERVICE is ever perfect, but I think it’s ridiculous to always expect perfect scores. That’s one reason why I always give perfect scores. Another reason why I always give perfect scores is ... Read More Google - May 24, 2024
This location is always run very well. I know how these surveys work. Unless perfect scores are given it’s looked at negatively at the corporate level. A “B” is a good score on a report card but if I was to score an 8 out of 10, or a good instead of great, it’s looked at negatively. Employees and managers are human so NOTHING and NO SERVICE is ever perfect, but I think it’s ridiculous to always expect perfect scores. That’s one reason why I always give perfect scores. Another reason why I always give perfect scores is ... Read More DealerRater - May 24, 2024
Fixed up our Kia after someone attempted to steal it. Looks great! Thank you!
Awesome quick service, there was a clean waiting area. Friendly customer service. Offered coffee or water while I waited.
My service is alway super fast. I’m never there more than a few minutes to drop off and pick up and my car is always cleaned when I pick up from getting an oil change
I was excited to purchase my new vehicle until I found out how much my insurance would be. ($503) per month is just outrageous. My insurance makes it unaffordable with having to pay my daughter's tuition and I'm a single mom. I can't rest properly with so much weighing on my mind. I'm trying to find other options
