Last month, a Kia EV3 owner came in from Vandalia six weeks after taking delivery after noticing his displayed range had been consistently lower than the EPA estimate from the first week of ownership. He had assumed the gap was normal and hadn’t raised it at delivery because he didn’t know what questions to ask…
Last month, a Kia Sportage owner came in from Trotwood after noticing he had been filling up noticeably more often over the past several months without any change in his driving routine. He assumed fuel prices had simply shifted his perception and kept driving his normal commute on I-70 and through the Huber Heights surface…
Last month, an EV9 owner came in from Vandalia nine months after taking delivery, having never scheduled a service appointment because he assumed electric vehicles required no maintenance beyond charging. He had dismissed a subtle brake pedal feel change over the summer and hadn’t checked his tire pressure since January. When he came in, the…
Last month, a Sorento owner came in from Vandalia after realizing she had skipped three consecutive oil changes over the past year and a half. Between a busy schedule, the cost of each individual service visit, and the mental friction of scheduling, she had simply let it slide. When she finally came in, the oil…
Last spring, a 2023 Kia Sportage Hybrid owner from Beavercreek assumed hybrid maintenance was identical to conventional vehicles and followed generic oil change schedules from quick-lube shops. After 25,000 miles, they experienced reduced fuel economy (dropping from 42 MPG to 35 MPG), noticed the engine running more frequently than when new, and heard unusual noises…
Last spring, a 2022 Kia K5 GT with only 32,000 miles arrived at our Old Troy Pike service center with severe turbocharger damage after the owner used conventional oil instead of the required synthetic, assuming “oil is oil” and cheaper was better. Despite following a proper 5,000-mile change interval, the conventional oil couldn’t protect the…
Last Memorial Day weekend, a 2022 Kia Telluride broke down 250 miles from home on I-71 near Columbus during a family’s spring vacation to Cedar Point. The cooling system had developed a slow leak over winter that the owner never noticed during short Dayton-area commutes. Under sustained highway operation with the SUV fully loaded with…
Last April, a 2023 Kia Telluride experienced complete rear brake failure on I-75 near downtown Dayton while fully loaded with a family of seven heading to spring break. Months of winter salt exposure had corroded the rear caliper slide pins to the point of seizure, causing the caliper to overheat and boil the brake fluid….
Three weeks ago, a 2022 K5 GT-Line came into our Old Troy Pike service bay with a rough idle and reduced fuel economy. The owner commuted 70 miles daily between Huber Heights and Columbus on I-70 but had been stretching oil changes to 10,000 miles because “highway miles are easy miles.” After 42,000 miles of…
Last month, a Sportage owner from Vandalia ignored her dashboard brake warning light for three weeks, assuming it was “just a sensor issue” that wasn’t urgent. She continued her daily commute to Dayton until one morning her brake pedal went to the floor in her driveway—complete brake system failure from critically low fluid that the…
